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CMCodeMaint

Automation · 6 min read

The WhatsApp automation playbook for sales and support

Order updates, reminders and chatbots customers actually reply to.

WhatsApp messages see far higher open rates than email. That makes it ideal for time-sensitive updates and conversational sales.

Start with transactional flows — order confirmations, delivery updates and appointment reminders. Then add an AI assistant that answers common questions and hands complex chats to your team.

Always respect opt-in rules and keep templates helpful rather than promotional to protect your sender quality rating.

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